This Refund & Cancellation Policy applies to purchases made directly on zeohq.com from Ldelight Solutions Private Limited (CIN: U47912UP2024PTC196580, registered office at A7 Second Floor, Sector 10, Noida, Uttar Pradesh, 201301, India). It does not govern fees paid under a separate ClicZeo marketing services agreement, which are covered by that agreement's own terms.
1. Overview
Zeo Suite's core platform access is provided free of charge to active ClicZeo marketing clients. The only paid purchases currently made directly through zeohq.com are AI Credit packs, used to extend AI-generation usage beyond the included fair-usage allowance. This policy explains how cancellations and refunds are handled for those purchases.
2. Access via ClicZeo
Zeo Suite access bundled with a ClicZeo digital marketing retainer is not a separate paid product and is therefore not subject to this refund policy. Billing, cancellation, and refund terms for ClicZeo marketing services are governed exclusively by your ClicZeo services agreement — please refer to that agreement or contact your ClicZeo account manager for those terms.
3. AI Credit Packs
AI Credit packs are prepaid, non-subscription purchases that top up your account's AI usage allowance. The following terms apply:
- Credits are added to your account immediately upon successful payment.
- Credits are valid for 12 months from the date of purchase, after which unused credits expire.
- Credits already consumed (i.e., used to generate AI content, reports, or messages) are non-refundable.
- Unused credit balances may be refunded only in the circumstances described in Section 7 (billing errors), or where required by applicable Indian consumer protection law.
- Credits are non-transferable between accounts and have no cash value outside the Services.
4. Standalone Plans
Standalone (non-ClicZeo-bundled) subscription plans for Zeo Suite are not yet available. When introduced, this section will be updated with the applicable cancellation window, pro-rata refund method, and renewal terms, and existing subscribers will be notified in advance.
5. How to Request a Refund
To request a refund or raise a billing concern:
- Email support@zeohq.com with your registered account email, the transaction/invoice reference, and a description of the issue.
- We will acknowledge your request within 2 business days and investigate the transaction.
- Where a refund is approved, it will be processed to the original payment method within 7–10 business days, subject to your bank's or payment provider's processing timelines.
6. Payment Processing
Payments are processed via our third-party payment gateway partner (Razorpay). All prices are displayed exclusive of applicable GST, which is added at checkout. Invoices are issued electronically in the name of Ldelight Solutions Private Limited and sent to your registered email address.
7. Exceptions & Billing Errors
Notwithstanding Section 3, a refund of unused AI Credits may be issued at our discretion where:
- You were charged more than once for the same purchase due to a technical error;
- Credits were deducted incorrectly due to a verified platform malfunction;
- The purchase was made fraudulently on your account without your authorization, subject to verification.
Refund requests for reasons outside these exceptions, including change of mind after credits have been partially or fully used, will generally not be granted.
8. Contact for Billing Disputes
Ldelight Solutions Private Limited
A7 Second Floor, Sector 10, Noida, Uttar Pradesh, 201301, India
Email: support@zeohq.com
Phone: +91 97170 14636